CN / EN

Muliady    
Dear Join Max I have download both of the software. When I try to install it, the software did not respond when I click 'install'. Please advice. Thank you

 

Reply: 
Dear Muliardy, The software can be installed like common ones. Click "next" and you can move on. If you meet with some special problem, pls contact us at Teck@robotplayer.com. Email your problem with pictures, and we'll reply you asap.
Muliady    
Dear all Before I order the robo set, I just want to try the soft ware But it cannot be install in my laptop (Core 2duo). I down load the SW from your website. Please advice. Thank you

 

Reply: 
Dear Muliady, Thank you for telling us your need. It's recommended to download two softwares, "Robot Express programming software" at http://www.roboexp.com/download/list.asp?id=22 and "robot discovery" at http://www.roboexp.com/download/list.asp?id=20. They are downloadable, but may ask for your patience for the speed might not so fast. Can you try that again? If still in vain, could you pls contact us directly at Teck@robotplayer.com?
Horest    
May i ask how to make the compass more accurate? i place the car at the same place few times, but the reading varies. Another problem is that how to make my grey scale car follow the line with a acute angle?(ie < 90degree.) are there any tips for me to setup the grey scale sensors? how many sensors should be used will have better performance? and how the program theory?? THANKS VERY MUCH!!!

 

Reply: 
Dear Horest, Thanks for your support to JoinMax. Based on your description, it might be because the compass hasn't done hardware compensation. Could you try that by following the steps of compass manual? Besides, there is a vedio (in Mandarin) here http://www.robotplayer.com/download/list.asp?id=326. Hope it can help better your understanding to the compass usage. There are various ways to cope with acute angle. For RCJ rescue, here comes a new line-tracking grayscale board (JMP-BE-1118, coming soon). Seven grayscales are arranged in a line, numbered 1 23456 7. (Number 1 and 7 gets some space from the other ones.)The middle 5 is to track lines, and number 1 and 7 to record the time when line is last tracked. Define a Global Parameter "flag": flag=0 when Sensor 1 finds the line, flag=1 when Sensor 7 does. When none finds the line, it's probably caused by acute angle. In this case, relative "angle turning" program (turn left when flag==0; otherwise turn right) can be used. There is break in line for RCJ rescue. If it takes all sensors more than 0.5 second to detect line but in vain since line was last detected, it's regarded as break in line, and the robot can go straight. If problem remains, could you pls email to Teck@robotplayer.com?
T-one    
hello all where can i find help for programming a joinmax(roboexp)PLS help

 

Reply: 
Dear T-one, Thank you for using RoboExp! To learn program with RoboExp, there are two assistants: one is "Robot Discoery", the other is "Help topics", both can be found under Manu Help of the software. If there is any other questions, would you pls send email to us at Teck@robotplayer.com? Engineers awaiting your email.
ebrian    
can i buy stuff online? how to pay? & shipping ?

 

Reply: 
Dear Ebrian, For your need, we've got custom service staff to follow up. Could you pls contact us either by [U]ccy@robotplayer.com[/U] or [U]nicola@roboexp.com[/U]? Whatever question you raise will be taken care of upon receiving your email. Awaiting your kind contact!
Sean    
I just bought a Joinmax Digital Robot Dog kit and I cant seem to make the mini servo editor work! I am running windows xp and the instalation ran well. When I turn it on, all it does is twitch back and fourth. I tried switching between com ports, bus no luck. Please help!

 

Reply: 
Happy new year! Sean. According to your description, pls check the following: 1. Are you using the serial download cable? Ensure it's connecting correctly with computer. 2. If the dog is performing strangely, ensure the power supply is ok for it. If problem remains, could you email to TECK@robotplayer.com? Engineer can help you there. And pls give more description and pictures, which will help to explain the problem better.
jakob    
Good time for all, I have vista operating system.If I麓m starting Roboexp, it didn`t start. Can somebody help me please!!!

 

Reply: 
Happy new year! Jakob. Could you email to TECK@robotplayer.com? Engineer can help you there. And pls give more description and pictures, which will help to explain the problem better.
sushuang     
wu

 

Reply: 
Nice to see your brief message. :-) What can we do for you? We believe JoinMax will max(mize) your joys!
zead    
Hello dear , Can you give me address and tel number of my distributor (at Saudi Arabia)?

 

Reply: 
For the detail data, could you send us an email? Teck@robotplayer.com
zead    
Thank for {allah} and you , i get the solution ; it was that only change "com1" to "com3" from (device manager) can you explain pls ? .. thank you again

 

Reply: 
Dear Zead, Nice to know problem settled. USB download cable asks for a virtual com port, in your case it's com3. :) In using the USB cable, pls make sure this com3 isn't taken by other device.
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